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Software provider:The Hive


PlanetWin365 has an average rating of 7.0 out of 10 from a total of 23 reviewers

Note: The opinions expressed here are solely those of our readers. PokerScout does not review or endorse any poker sites.
Rating:1 / 10
By:Broke Gambler
Date:Monday, June 15, 2015
Title:DON'T TRUST PLANETWIN! 19 out of 22 readers found this review helpful
Please take your time to read this carefully.

In this review I will tell you more about my own experiences with PlanetWin. In the beginning of March I started playing on PlanetWin365. My nickname was Broke Gambler. At first my results weren’t that good, but after a few weeks of playing my results got a lot better and I started to win tournaments. That is the moment when all the trouble started!

After a few cash-outs they blocked my account while I was playing a few tournaments. At that moment there was 1388 euro on my account. I was completely shocked that I wasn’t able to login anymore, so I decided to check my e-mail account and saw that I received an email from them. In this email they told me that my account was under investigation and that they would give me more information as soon as possible. After 3 days they send me a reminder that the account was still under investigation. After a couple of days I received an email saying that my account was closed due to collusion and they asked for an explanation. You can read this email below:

“Dear Dylan
We would like to inform you that after detailed investigation, the management confirms collusion.
This is a strong violation of the rules of planetwin36.
Would you please send us a valid explanation for this case.
Only after you will give us your explanation we will consider the possibility to reopen your account.
Kind regards,
planetwin365 team”

I had no idea what I did wrong but did email them back explaining that I was innocent and gave them some examples about moments where other poker players played their hands in a way that it could make me look suspicious (collusion). But the first thought that came up in my head after receiving this email was: how can you give someone his money back when you are sure he colluded? From my point of view this is ridiculous!

After a couple of emails back and forward, they send me an email saying they would get into it more deeply (all by all it took around 3 weeks to get a decent answer). In the following email you can read their final outcome of their investigation:

“Dear Dylan,
after further checks the direction confirm that your account is closed due to violation of our rules, you have two days to withdrawal the credit on your account, after that period your account will be definitely closed .
You are, unfortunately, no longer welcome to play on planetwin365.
Please do not attempt to create any other accounts as doing so is a violation of our terms of service.If we discover a new account it will be closed without notice, you will be liable for any loss that could occur and the remaining funds could be confiscated.
planetwin365 Team”

So in the end I received all the money back that was on the account, but my account has been blocked and I am not allowed to play on PlanetWin any longer. I am very happy and satisfied that I received my money back, but I find it very suspicious how PlanetWin handled this situation. I mean, why would you give someone’s money back when that person has “voilated the rules”? Isn’t that a very strange thing to do?

I also want to make clear that it took a lot of effort to reach PlanetWin. It always took at least 3 days to receive an answer or to reach the right department, and I also tried to reach them through the livechats, and by phone. <....
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Rating:10 / 10
By:micky mouse
Date:Wednesday, February 26, 2014
Title:a room with some credibility!37 out of 42 readers found this review helpful
Lots of reviews on this new room, however not sure how many of the reviewers played on it? They recently banned HM and other trackers from tracking other players sessions. HM still records you own performance but not the others. Brave choice which will surely spark some controversy!! But for the average joe that does not use trackers it's great news!
I play here, I like it. God forbids I win (hey maybe now will happen more often??) my withdrawals are paid fast.
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