ROUGH START: Server Issues, Disconnections Plague First Day of Play in GGPoker WSOP Online

After 19 World Series of Poker Online events exclusively at WSOP.com, GGPoker was added to the mix on Sunday. The site’s first efforts at bracelet hunting turned into a rough beginning that saw two events rescheduled.

With three events set for Sunday, GGPoker wasn’t prepared for an unexpected high number of players. That led to server issues which affected gameplay and brought numerous complaints from players.

The issues created a firestorm on social media. The controversy comes at a time when online poker has experienced a mini-boom in recent months.

Players met with server lag, bugs, and more

The WSOP Online features 85 bracelet events with 31 at WSOP.com and 54 at GGPoker. The series was created to fill the void after the traditional WSOP in Las Vegas was postponed to the fall.

The WSOP.com half of the series began July 1 and has played out mostly issue free. The GGPoker side kicked off on Sunday with these three scheduled events (listed officially as Events 32-34, extending the WSOP.com half of the series):

  • #32 – $100 Opener
  • #33 – $1,111 Every 1 for COVID Relief
  • #34 – $525 Super Turbo Bounty No Limit Hold’em 6-Handed

Players in the first two events, however, experienced numerous issues throughout the first two tournaments. That included disconnections, lag time, site crashes, and more.

Others noted that they lost a large percentage of their stack after being disconnected. When they tried to log back in, there was a significant delay before being able to get back in the software client.

Events 32 and 33 have now been moved to Sunday, July 26. Players will resume with the stack they had when the tournaments were frozen.

That’s another bone of contention for many players who lost considerable chips while disconnected.

“The two tourneys I entered had constant interruption and I lost a third of my equity in one and the other postponed until next weekend,” one player noted on Twitter. “Good grief. Anyways great news on the numbers. Too bad they weren’t ready for the traffic. Thumbs down.”

GGPoker salvages one WSOP event

Hailed for excellent software, GGPoker has been one of the fastest-growing online poker sites in the world. The company and the WSOP teamed up for the Online Circuit Super Series in March.

That series smashed the $102 million guaranteed, paying out $134 million. Many players were left wondering on Sunday how the site wasn’t prepared for an influx of players looking to win WSOP bracelets.

The site’s official Twitter handle blamed a bug that left the system struggling.

“The bug was caused by an overwhelming number of players joining The Opener and other side events,” GG noted on Twitter. “The tournament servers were unable to resume due to high loads. We will increase more capacity (we just doubled it) to make sure future events run smoothly.”

The site apparently found some solutions to the problems later in the day on Sunday.

The $525 Super Turbo Bounty ran as scheduled with Japanese player Shoma Ishikawa taking home $117,650. Ishikawa became the first player to win an online bracelet outside the US.

Player compensation for issues draws criticism

Despite completing one event, the postponement of two events and software issues was the bigger story. Not everyone was happy about the two events being moved to next Sunday.

Many noted that they had planned for the event and wouldn’t be available a week later.

Other players weren’t pleased with GG’s attempt to compensate players for the issues. Those involved in Event 32 received $100 in tournament dollars.

Event 33 was a charity event, so GG doubled the amount given for the charitable effort. Some saw that as still unhelpful as their spot in the tournament was compromised by the server issues.

Other GG solutions didn’t please some players in the tournaments. Many argued that restarting Day 2 with current chips stacks isn’t fair. Some players noted that they lost a considerable amount of chips during disconnection.

A small number of players not disconnected were able to pick up blinds from their table for at least 30 minutes. Others believed they had gone out in the money during the snafu, later finding out they weren’t.

Some players asked GG for another solution. They wanted the tournaments restarted at the time and with same chips stacks when the issues began.

GGPoker ambassador Daniel Negreanu took to Twitter to offer an apology on behalf of the company.

Looking ahead at WSOP Online at GGPoker

While it was an ugly beginning to the GGPoker side of the WSOP, events resumed on Monday. That included $400 Colossus starting flights and a $5,000 Pot Limit Omaha Championship set for Tuesday.

How will the rest of the series go after the server issues? Many players will certainly  be watching and hoping for better.

At the moment, there is no lack of online poker for international players. There are other events currently underway at competing sites, including the PokerStars Stadium Series and partypoker WPT World Online Championships.

The WSOP.com bracelet action also continues in the US on Monday, with a $400 No Limit Hold’em event. That series is available to players in Nevada and New Jersey.

For a complete guide to the WSOP.com and GGPoker WSOP Online, including schedules and Twitch streams, click here.

Here’s a look at the complete GGPoker schedule.

GGPoker WSOP Online 2020

DateEvent NumberTournamentBuy-inPrize GuaranteeNotes
Sunday, July 19, 2020
** postponed, Day 2 resumes July 26
1$100 The Opener [Final Day], $2M GTD$100$2,000,000 2-Day Event, 1-RE Flights
Sunday, July 19, 2020
** postponed, Day 2 resumes July 26
2$1,111 Every 1 for Covid Relief [Caesars Cares]$1,111 2-Day Event
Sunday, July 19, 20203$525 Super Turbo Bounty No Limit Hold'em 6-Handed$525
Tuesday, July 21, 20204$5,000 Pot Limit Omaha Championship$5,000
Wednesday, July 22, 20205$1,500 FIFTY STACK No Limit Hold'em$1,500
Thursday, July 23, 20206$1,050 Bounty Pot Limit Omaha$1,050
Saturday, July 25, 20207$600 Monster Stack No Limit Hold'em 6-Handed$600Asia Time Zone
Sunday, July 26, 20208$1,500 No Limit Hold'em$1,500 Asia Time Zone
Sunday, July 26, 20209$2,500 Pot Limit Omaha$2,500
Sunday, July 26, 202010$400 COLOSSUS [Day 2], $3M GTD$400$3,000,000 3-Day Event, 1-RE Flights
Sunday, July 26, 202011$400 PLOSSUS [Day 2], $1M GTD$400$1,000,0003-Day Event, 1-RE Flights
Tuesday, July 28, 202012$10,000 Short Deck No Limit Hold'em Championship$10,000
Wednesday, July 29, 202013$2,500 No Limit Hold'em 6-Handed$2,500
Thursday, July 30, 202014$840 Bounty No Limit Hold'em$840
Saturday, August 01, 202015$500 Deepstack No Limit Hold'em$500Asia Time Zone
Sunday, August 02, 202016$1,000 Short Deck No Limit Hold'em$1,000Asia Time Zone
Sunday, August 02, 202017$1,500 MILLIONAIRE MAKER [Day 2], $5M GTD, $1M to 1st$1,500 $ 5,000,000 3-Day Event, 1-RE Flights
Sunday, August 02, 202018$500 Turbo Deepstack No Limit Hold'em$500
Tuesday, August 04, 202019$2,100 No Limit Hold'em Bounty Championship$2,100
Wednesday, August 05, 202020$400 Pot Limit Omaha$400
Thursday, August 06, 202021$1,000 No Limit Hold'em$1,000
Saturday, August 08, 202022$800 Double Stack Pot Limit Omaha$800Asia Time Zone
Sunday, August 09, 202023HK$8,000 No Limit Hold'em Asia Championship [Final Day], HK$8M GTDHK$8,000HK$8,000,0002-Day Event, 1-RE Flights
Sunday, August 09, 202024$150 GGMasters WSOP Edition [Freezeout], $1M GTD$150$1,000,000Freezeout
Sunday, August 09, 202025$10,000 Heads Up No Limit Hold'em Championship [No Late Reg, 128 Cap]$10,0002-Day Event, Freezeout
Tuesday, August 11, 202026$5,000 No Limit Hold'em 6-Handed Championship$5,000
Wednesday, August 12, 202027$2,500 Double Stack No Limit Hold'em$2,500
Thursday, August 13, 202028$525 Bounty No Limit Hold'em 6-Handed$525
Saturday, August 15, 202029$300 Monster Stack No Limit Hold'em 6-Handed$300Asia Time Zone
Sunday, August 16, 202030$1,500 Pot Limit Omaha$1,500
Sunday, August 16, 202031$500 Mini Main Event [Final Day], $5M GTD$500$5,000,0002-Day Event, 1-RE Flights
Sunday, August 16, 202032$840 Super Turbo Bounty No Limit Hold'em$840
Tuesday, August 18, 202033$600 No Limit Hold'em Deepstack Championship$600
Wednesday, August 19, 202034$800 Pot Limit Omaha$800
Thursday, August 20, 202035$500 Limit Hold'em$500
Saturday, August 22, 202036$500 Deepstack No-Limit Hold'em$500Asia Time Zone
Sunday, August 23, 202037$1,500 Marathon No Limit Hold'em$1,500Asia Time Zone
Sunday, August 23, 202038$25,000 NLH POKER PLAYERS CHAMPIONSHIP, $10M GTD$25,000$10,000,0002-Day Event
Sunday, August 23, 202039BIG 50 [Final Day], $1M GTD$50$1,000,0002-Day Event, 1-RE Flights
Tuesday, August 25, 202040$1,500 Limit Hold'em Championship$1,500
Wednesday, August 26, 202041$1,000 No Limit Hold'em 6-Handed$1,000
Thursday, August 27, 202042$1,500 Pot Limit Omaha$1,500
Saturday, August 29, 202043$300 Double Stack No Limit Hold'em$300Asia Time Zone
Sunday, August 30, 202044$400 FORTY STACK No Limit Hold'em$400
Sunday, August 30, 202045$5,000 No Limit Hold'em Main Event [Day 2], $25M GTD$5,000$25,000,0003-Day Event, Feezeout Flights
Sunday, August 30, 202046$1,000 Turbo No Limit Hold'em 6-Handed$1,000
Tuesday, September 01, 202047People's Choice Event [Most Popular]TBATBATBA by Vote
Wednesday, September 02, 202048People's Choice Event [Pros Vote]TBATBATBA by Vote
Thursday, September 03, 202049People's Choice Event [Spin the Wheel]TBATBATBA by Vote
Saturday, September 05, 202050People's Choice Event [Most Popular]TBATBAAsia Time Zone, TBA by Vote
Saturday, September 05, 202051$1,050 Beat the Pros [Bounty]$1,050
Sunday, September 06, 202052$10K WSOP Super MILLION$, $5M GTD$10,000$5,000,0002-Day Event
Sunday, September 06, 202053$100 WSOP MILLION$ [Final Day], $2M GTD$100$2,000,0002-Day Event, 1-RE Flights
Sunday, September 06, 202054$500 The Closer [LAST CHANCE]$500